Refund Policy

Thank you for choosing embarkvetsale.com. We are committed to providing a seamless and reliable shopping experience, and that includes fast, hassle-free shipping. To make your experience as convenient as possible, we offer free worldwide shipping on all orders with no minimum purchase requirements.

Order Processing

Orders are typically processed within 1–3 business days after successful payment.

  • Processing times may vary slightly during high-demand periods, promotional events, or holidays.
  • Once your order is processed, it will be prepared for shipment promptly to ensure timely delivery.

Shipping Time

Estimated delivery times for most orders are 6–12 business days.

  • Please note that delivery times are estimates and may vary depending on destination, local carrier operations, weather conditions, customs procedures, and other factors beyond our control.
  • Expedited shipping options are not required for free shipping, but may be available if you wish to receive your order sooner.

Order Tracking

Once your order has shipped, tracking information will be provided when available.

  • Customers can use the tracking details to monitor the progress of their shipment from dispatch to delivery.
  • If you have any questions about tracking or delivery, our customer service team is happy to assist.

Delivery Delays

While we strive to meet all estimated delivery timeframes, occasional delays may occur due to circumstances outside our control.

  • We appreciate your patience and understanding if unexpected delays arise.
  • Our team will work diligently to ensure your order reaches you safely and as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

  • If an incorrect address is submitted, please contact us immediately at:
    Email: press@embarkvetsale.com
  • We will make every reasonable effort to assist before the shipment is dispatched.

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact our support team immediately.

  • Provide your order number and any relevant details so we can review the situation.
  • Our team will work with you to provide appropriate assistance, whether that includes replacement, refund, or guidance on next steps.

Email: press@embarkvetsale.com

At embarkvetsale.com, we strive to make your shopping experience smooth, secure, and enjoyable. We thank you for choosing us and are committed to delivering your order safely and efficiently, every time.