Shipping Policy

At Explore Dog DNA Tests, we are committed to providing a seamless, reliable, and enjoyable shopping experience for all of our customers. Shipping is one of the most important parts of that experience, and we strive to ensure that every order is processed quickly, carefully, and delivered safely to your doorstep.

Order Processing Time

Once you place an order on our website, our team works diligently to process it as quickly as possible. Most orders are processed within 1-3 business days. During this time, we carefully pick, pack, and prepare your items to ensure they arrive in perfect condition.

We believe that attention to detail matters. Each package is inspected for quality, securely packed, and labeled accurately. This ensures that your dog DNA test reaches you without damage or delay.

Please note that orders placed on weekends or public holidays will begin processing on the next business day. While we work hard to maintain these timelines, high-demand periods or unexpected delays may occasionally extend processing time. In these rare cases, we will communicate with you promptly and keep you informed about your order status.

Shipping Methods & Delivery Time

Explore Dog DNA Tests offers worldwide free shipping on every order, regardless of your location. We partner with trusted global carriers to ensure your order is delivered safely and efficiently.

  • Standard shipping typically takes 6-12 business days, depending on your location.
  • For customers who need their order faster, expedited shipping options are available at checkout (where applicable).

We make every effort to ensure that your order arrives within the estimated timeframe, but please understand that shipping times may vary due to factors outside our control, including customs clearance, local postal services, or severe weather conditions.

Each shipment comes with tracking information so that you can monitor your package from the moment it leaves our warehouse until it arrives at your door. You will receive a confirmation email with your tracking number as soon as your order is shipped.

International Shipping

No matter where you are in the world, we want to make it easy for you to discover your dog’s unique traits. That’s why all our products ship internationally for free.

Please note: International shipping may require customs clearance depending on your country’s regulations. While we handle the shipping process with care and accuracy, customers are responsible for any duties, taxes, or import fees that may apply in their country. We encourage international customers to check local regulations before placing an order.

Order Tracking

We understand that knowing where your order is can provide peace of mind, especially when it contains an exciting product like a dog DNA test. That’s why every order comes with a tracking number.

  • After your order is processed and shipped, you will receive an email containing your tracking details.
  • You can monitor your package online at any time using this tracking number.
  • If you have questions or concerns about your tracking information, our friendly customer support team is ready to assist.

Shipping Fees

All orders ship for free worldwide. There are no hidden fees, handling charges, or unexpected costs. This allows you to enjoy a straightforward and stress-free shopping experience while taking advantage of our discounted products.

For customers who select expedited shipping (where available), additional fees may apply, which will be clearly displayed at checkout.

Lost or Damaged Packages

While we work hard to ensure every package is delivered safely, occasionally packages may be lost or damaged in transit.

  • If your package is lost during shipping, please contact our customer support team immediately at press@embarkvetsale.com.
  • If your package arrives damaged, take a photo of the item and packaging, and email it to us at press@embarkvetsale.com.
  • Our team will work quickly to resolve the issue, which may include a replacement or a refund depending on the situation.

We stand behind our products and shipping process, and your satisfaction is our priority.

Address Accuracy

To avoid delays, please ensure that your shipping address is accurate and complete at the time of checkout. This includes your street address, apartment or suite number (if applicable), city, postal code, and country.

Orders shipped to incorrect or incomplete addresses may be delayed, returned, or lost. If you realize you’ve entered an incorrect address after placing an order, please contact our support team as soon as possible at press@embarkvetsale.com. We will do our best to update your address before shipment.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact our team immediately at press@embarkvetsale.com. We can often accommodate changes if the order has not yet been processed.

Once the order has been processed and shipped, it cannot be changed. However, you may still initiate a return once the item arrives to take advantage of our 60-day return policy.

Our Commitment

At Explore Dog DNA Tests, we are committed to providing a smooth, reliable, and enjoyable shopping experience for every customer. From placing your order to receiving it at your door, we aim to make the entire process seamless, trustworthy, and fast.

Our worldwide free shipping, careful handling, fast processing, and responsive customer service ensure that your experience is as positive as possible. We want you to feel confident and excited about your purchase — knowing that discovering your dog’s DNA is just a few days away.

For any questions or concerns about shipping, delivery times, tracking, or international orders, please contact our customer service team at:

press@embarkvetsale.com